Frequently Asked Questions

November 1, 2025
question mark on yellow box sitting on blue background

Here are some of the most common questions we receive, but if you still have any questions, feel free to reach out. We’re always happy to chat.

What is your mission?

We turn business surplus into charitable funding.

There’s a massive disconnect today: companies have more excess inventory than ever, while charities struggle for resources.

We bridge that gap. As a for-profit social enterprise, we sell surplus products and donate a portion of the proceeds to nonprofits.

The impact? Less waste in landfills, more funding where it’s needed most. 

Why should I work with your company?

This is a partnership with purpose. We help you turn excess inventory from a business headache into positive impact.

Unlike typical liquidators, we don’t just take your goods off your hands. We work with you to determine the best strategy for monetization and redistribution, then provide transparency on where products go, how costs break down, and your environmental impact.

You’ll know your goods are handled responsibly and your chosen charity receives the expected funding.

The result? That warehouse surplus becomes real social and environmental impact while generating value for your business. A win-winwin that feels good.

What are the benefits of working with The Charity Hub?

We work collaboratively to create a plan that fits your specific needs and supports your ESG goals.

You’re not handing off a problem; you’re partnering on a solution.

Transparency matters to us. You’ll know how the process works from start to finish. No greenwashing, black box operations or second-guessing, just the visibility and accountability you need to feel confident.

Bottom line: we turn your excess inventory challenge into an opportunity that benefits your business, supports sustainability commitments, and creates positive community impact.

How do you help with sustainability goals?

We keep usable goods out of landfills and prevent unnecessary destruction of perfectly good products. 

Beyond that, we provide you with real data to back up your sustainability claims – including landfill diversion metrics and carbon emission analysis. No more guessing about your environmental impact; you’ll have the numbers to show what you’ve accomplished.

Are there fees? Are there any costs to my company?

No. There are no fees or costs to your company. We take care of everything – logistics, shipping, and all related expenses.

Can you buy my excess inventory, or do I need to donate it?

We can do both, but here’s the thing: if we purchase your goods, that means less cash is available to go to your charity of choice. We’ll work with you to figure out what approach makes the most sense for your goals and situation.

What type of inventory do you deal with?

We typically work with no-cost or very low-cost inventory that companies have already written off and want to liquidate responsibly. Often this is excess stock that could hurt your brand or sales channels if not handled carefully, or might otherwise end up in a landfill.

We handle most new, refurbished, and customer-returned consumer products – things like appliances, electronics, tools, health and personal care items, apparel, and more. 

We can’t accept expired products, but we have the infrastructure to receive, sort, repackage, and redistribute customer returns.

The key is that we’re looking for inventory you want to move for a good cause, whether that’s excess stock, returned items, or products that didn’t sell as expected.

Where do you operate?

We operate primarily in North America, but we can handle international needs through our network of trusted global partners. This is especially useful when shipments get delayed, stuck in customs, or you end up with unexpected excess inventory overseas.

Where will my products be distributed?

We’ll work together to figure out the best way to redistribute your products. Whether that’s online, in stores, domestically or internationally, we’ll respect your preferences and restrictions.

Who decides what charity receives available donation funds?

You do. The company providing the goods gets to direct where the donation funds go – whether that’s one charity or multiple organizations. We can even help you get important people in your organization, like your employees, involved in choosing where the funds go. Here’s just one example of how funds can be distributed.

How do I know that a donation has actually been made?

We coordinate thank you letters from the charities and provide payment screenshots as proof. You’ll know your impact is real.

Are you a registered charity?

We’re a for-profit social enterprise, not a registered charity – and that’s by design. Most nonprofits can’t legally sell donated goods, which limits their ability to turn products into actual funding. Our for-profit structure gives us the flexibility to buy and sell strategically, so we can maximize the money going to the charities we support.

Do I get a tax receipt for donated goods?

We don’t issue charitable receipts because we’re not a registered charity. However, most companies prefer an internal write-off, which often makes more financial sense than a charity receipt. Your tax experts can help you navigate the specifics since this varies by country and region.

Do I get a tax receipt for the charity donations you make?

No. The Charity Hub is making the donation directly on your company’s behalf, but you still get the financial benefit of writing off your excess goods. We also coordinate a thank you and acknowledgement from the charity you’ve chosen to support.

I'm already donating some of my inventory to a nonprofit; is there a role for The Charity Hub?

There’s always value in donating needed goods directly to charities for their programs, but we can add real value when your charity of choice can’t accept everything you’re offering.

For instance, a charity might be able to use five pallets but not the other 20. Storage costs, distribution headaches, and mismatched community needs can turn your generous gift into an unwanted burden. 

That’s where we come in – we help turn those extra items into cash that expands your support of your chosen charity. It’s about maximizing your total impact.

Can I broker goods through you?

Absolutely. We have an extensive customer network and we’re always looking to add trusted partners to the mix.

How do you work with charities and nonprofits?

We step in when your charity or nonprofit is offered physical donations that just don’t work for you – maybe they’re not what you need, there’s way too much volume, or shipping costs would eat up your budget.

Instead of having to turn down those well-meaning donors, we can help by turning those goods into cash that actually supports your mission. 

It’s a way to say yes to generosity even when the specific items don’t fit.

Can my charity source goods from The Charity Hub?

We’d love to hear what you’re looking for. Reach out to us and let’s start a conversation about how we might be able to help.

It’s a way to say yes to generosity even when the specific items don’t fit.

How do we get started?

Just contact us to get started – we’ll take care of everything else.

You prepare your inventory for the agreed pickup date. We handle all logistics, pickup, and costs.

That’s it. We designed it to be simple for you.

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